All our templates are entirely editable using PowerPoint and Google Slides. You can also download our Simple Customer Journey Map Slide Template, which is a color variant of this PPT Template. Hence, you can download and edit this template according to your requirements. This enables the presenters to discuss the points in more detail. After the first slide, there are separate slides to color highlight each phase of the customer journey. As with every phase, there is a list of bullet points that can be used for this purpose. Presenters can add the relevant data to each stage of the customer journey in this Free Simple Customer Journey Map Slide Template. These touchpoints will either keep your lead in contact with your sales team or lose them altogether. The maintenance and appropriate provision of touchpoints are crucial at every journey stage. Loyalty: If the buyers feel satisfied, they will contact again as a part of the loyalty step of the customer journey.Service: The brand will now provide the promised service or products by maintaining quality and trust.Acquisition: Those prospect buyers are now willing to purchase the services.Consideration: The generated leads from the above step become the prospective buyers as they start taking an interest in your brand.Awareness: People get aware of the services or products of the brand through marketing campaigns and other means. These are the steps that the prospect users follow to become customers, i.e., To present the aggregate of such important facts, users can use this customer journey diagram, a horizontal array of five steps. Presenters can thus, effectively communicate the customer experience and consider betterment policies likewise.Ī customer journey map is prepared after a series of analyses, i.e., target setting, making user persona, selecting and increasing the touchpoints, etc. So, this PPT diagram provides a framework for the users to add relevant information about every phase of the customer journey using the editable bullet points with every step. Through this journey mapping, professionals can have a closer of view of the process and devise strategies to improve at every stage of the purchase funnel. A customer journey map traces those steps mentioning the respective touchpoints and the customer’s feelings. This PPT template is also customizable with Google Slides and Keynote.The Free Simple Customer Journey Map Slide Template represents the sequential array of steps followed by the buyers as they come across and communicate with the brand. Business professionals can use this slide in their presentations to discuss corporate sales and how they can improve the user experience on each level. So, presenters can conveniently showcase their B2B customer journey map based on user persona or research. These one-pager B2B Customer Journey Map Powerpoint Template sections are editable. Opportunities: These are the drawn suggestions based on the points of delight and pain that the selling company should consider.Pain Points: Shows points at which the customer party faces trouble.Points of delights: Indicates on which provisions customers feel delighted.Emotions: Emojies on graphical lines are used in this row to represent the customer satisfaction levels. Thinking: Mentions what customers think of the selling organization at different points of their journey.Customer journey and touchpoints: It is a horizontal flow diagram with infographic icons representing touch points.Customer goals: Indicating what customers will do at each stage, like, signing in and convincing colleagues.It shows the following factors for each stage that are: This customer journey map template is a matrix chart with five columns representing the B2B customer journey stages: Awareness & Consideration, Decision, Onboarding, Post-Sales, and Renewal. After making a purchase, they keep in touch through events for making renewals in the future. In the B2B customer journey, professionals interact with the selling party and analyze the proposition in every aspect for instance, competitive analysis, price comparisons, feasibility analysis, and then carry out formal burying protocols that include meetings or training. As this type of sales is not concerned with the direct consumers, the customer journey is quite different. It can range from the exchange of raw materials to SaaS products. The B2B (business to business) selling involves selling products, services, or information between two companies. Prepare and present a comprehensive customer journey map with our B2B Customer Journey Map Powerpoint Template.
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